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The decade of change that shaped HR and payroll administration

Teryl Schroenn
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HR and payroll administration experts have named mobile technology and cloud services as the most significant influences on these two industries over the past decade. In a review of the evolving domestic HR and payroll industries over the past 10 years, it can be seen that HR technology has emerged as a central force driving operations and fuelling demand for analytics to reinforce the decision-making process.

HR and payroll administration experts have named mobile technology and cloud services as the most significant influences on these two industries over the past decade. In a review of the evolving domestic HR and payroll industries over the past 10 years, it can be seen that HR technology has emerged as a central force driving operations and fuelling demand for analytics to reinforce the decision-making process.

 

 Over the last 20 years, issues such as biometric solutions, the requirement for qualifications in the payroll space, and the development of online education tools, have all impacted the growth in significance of HR and payroll.

Amid an increase in business risk (heightened by relatively little regard for low-level, white collar crime), employee expectations that the HR department will guide them every step of the way in terms of personal, financial and career support have also gained impetus.

We have witnessed an increase in statutory requirements that have become more onerous in companies, reflecting the higher level of risk that businesses now have to contend with. The confidentiality and integrity of information, including personal information, is the number one priority for decision makers. While change is inevitable, we believe that although it can be an exciting process, in trying economic conditions decision-making is slower.

Today, the HR and payroll space is awash with constant new concepts, all of which are intended to give more strategic time to heavily loaded HR and payroll practitioners. However, time (and monetary) costs of implementation are having a negative impact on decision-making.

Continuous and focused research and development has made a significant difference, and forward-thinking businesses are starting to consider seriously the impact of mobile and flexible solutions on their ability to react quickly to people trends.

*Editors note: For more articles on technology in the HR space, click here.


Teryl Schroenn is the CEO of Accsys (Pty) Ltd. Her entire career has been in the IT industry, starting as a programmer, moving into business analysis and then into sales and marketing management. General management positions followed, including board positions. She is actively involved in industry bodies, including the ITA where she was elected president, a position she held for two years.



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